Privacy Policy

Lakshminarayan Vivah Sanstha

Effective Date: June 22, 2025

1. Information We Collect

We collect information to help you find your perfect match and enhance your experience on our platform. The types of data we may collect include:

Personal Information

• Name, gender, date of birth, religion, mother tongue
• Education, occupation, marital status, contact details
• Income, family details, caste/community information
• Physical attributes, lifestyle preferences

Profile Information

• Photographs, preferences, lifestyle details, family background
• Partner expectations and compatibility criteria
• Horoscope details (if provided)
• Personal interests and hobbies

Verification Documents

• Aadhaar, PAN, educational certificates, or any other government-issued ID
• Employment verification documents
• Income proof documents
• Any additional documents provided for enhanced verification

2. How We Use Your Information

Your data is used with the highest degree of respect and confidentiality. We use your information to:

Core Services

• Create and manage your matrimonial profile
• Suggest suitable matches based on preferences and compatibility
• Enable communication between verified members
• Verify authenticity and protect against fraud or abuse

Communication & Support

• Send important updates or service-related announcements
• Provide customer support and respond to queries
• Send promotional content (with your consent)
• Conduct surveys and gather feedback

3. Data Sharing and Disclosure

At Lakshminarayan Vivah, we do not sell, rent, or share any of your personal data with any third party for advertising, marketing, or analytics purposes.

Your data is fully confidential and securely held within our platform. We believe that your information is yours alone, and we treat it with the utmost respect and responsibility.

When We May Share Your Information

With Other Members

• Profile information visible to other registered members based on your privacy settings
• Contact details only after mutual interest is expressed
• Communication through our platform messaging system

Legal Requirements

• When required by law or government authorities to comply with legal obligations
• To respond to legal process, court orders, or law enforcement requests
• To protect our rights, property, or safety, or that of our users

Service Providers

• Trusted third-party service providers who assist in platform operations
• Razorpay for secure payment processing of subscriptions and premium services
• Google Analytics for understanding platform usage and improving user experience
• Cloud hosting and data storage providers in India
• Communication service providers (SMS, email)

4. Security of Your Information

We use industry-standard security measures to safeguard your personal data, including:

Technical Safeguards

• SSL Encryption: All data transmission is encrypted using SSL protocols
• Secure Servers: Data hosted on secure, regularly monitored servers in India
• Firewall Protection: Multi-layered firewall systems protecting our infrastructure
• Database Security: Protected databases with encrypted storage

Access Controls

• Multi-factor Authentication: Enhanced login security for admin access
• Role-based Access: Limited employee access on need-to-know basis
• Regular Access Reviews: Periodic review and updating of access permissions
• Audit Trails: Comprehensive logging of all data access and modifications

5. Your Rights and Choices

You have comprehensive rights regarding your personal data:

Data Access & Management

• Update or correct your profile information at any time
• Download your data in portable format (data portability)
• View data sharing logs and activity history
• Access all data we hold about you

Communication Preferences

• Opt out of promotional communications at any time
• Customize notification settings for matches and messages
• Block or report inappropriate users
• Control visibility of your profile to other members

Account Management

• Delete your account and associated data permanently
• Temporarily deactivate your profile
• Request data deletion while maintaining minimal records for legal compliance

6. Data Retention

Active Users

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Profile data: While your account remains active
• Communication data: For 2 years after account closure
• Transaction records: For 7 years (legal requirement)

Deleted Accounts

Upon account deletion:

• Profile information is permanently deleted within 30 days
• Minimal information may be retained for legal obligations (name, contact for legal notices)
• Communication records anonymized after 90 days
• Payment records retained as required by law (typically 7 years)

7. Children's Privacy

Age Restriction: Our services are intended strictly for individuals aged 18 and above.

Protection Measures

• Age verification required during registration
• Immediate removal of any minor's profile discovered
• No data collection from individuals under 18
• Parental notification if minor's information is discovered

If you believe a child has provided personal information, please contact us immediately at support@lakshminarayanvivah.com

8. Contact Us

General Inquiries

Lakshminarayan Vivah Sanstha
Email: support@lakshminarayanvivah.com
Phone: +91-9130535350
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Privacy-Specific Queries

Data Protection Officer: Chinmay A.
Email: support@lakshminarayanvivah.com
Response Time: Within 48 hours

Emergency Security Issues

Security Team: support@lakshminarayanvivah.com
Emergency Line: +91-9130535350