Shipping Policy

Lakshminarayan Vivah Sanstha

Effective Date: June 22, 2025

Welcome to Lakshminarayan Vivah Sanstha ("Lakshminarayan," "we," "us," or "our"). This Shipping Policy, along with our Terms and Conditions, Privacy Policy, and Refund Policy ("Terms", "Policy") govern your access to and use of the Lakshminarayan Vivah Sanstha platform, including our website, mobile applications, and related services (collectively, the "Service").

By registering for an account, accessing, or using the Service, you ("User," "you," or "your", "subscriber", "member") agree to be bound by these Terms, Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree to these Terms and Policy, you may not access or use the Service.

1. Nature of Our Services

Digital Service Platform

Lakshminarayan Vivah operates as a completely digital matrimonial platform providing:

• Online matchmaking services through our web and mobile platforms
• Digital profile management and customization tools
• Secure communication channels between verified members
• Digital verification systems for authentic member profiles
• Mobile and web application access to all platform features

No Physical Products

• No physical goods are sold, shipped, or delivered
• No courier services or logistics partnerships required
• No shipping addresses needed for service delivery
• All transactions are for digital service subscriptions only

2. Digital Service Delivery Process

Registration and Payment Confirmation

Upon successful registration and payment processing:

Immediate Confirmation

• Email confirmation sent within 5 minutes of successful payment
• SMS notification to registered mobile number (if provided)
• Payment receipt with transaction details via email
• Welcome message with next steps and platform access information

Account Activation Timeline

Post-Launch Members (Regular Service):

• Instant activation upon successful payment verification
• Immediate access to platform features and matchmaking services
• Profile creation tools available within 15 minutes
• Communication features enabled upon profile completion

Pre-Launch Members:

• Account registration confirmed immediately upon payment
• Profile creation access available immediately for data submission
• Matchmaking services available from official platform launch date
• Subscription period begins from platform launch date, not payment date
• Early profile setup advantage for faster matching upon launch

Profile Verification Process

Document Submission

• Government ID verification required within 7 days of registration
• Educational certificate verification (optional but recommended)
• Professional verification for enhanced profile credibility
• Photo verification to ensure profile authenticity

Verification Timeline

• Initial review: Within 24-48 hours of document submission
• Verification completion: 4-5 business days for standard documents
• Complex verification: Up to 7 business days for additional documentation
• Notification: Email and SMS confirmation upon verification completion

3. Technical Requirements and Platform Access

System Requirements

Minimum Technical Specifications

Web Browser Access:

• Chrome: Version 90 or higher
• Firefox: Version 88 or higher
• Safari: Version 14 or higher
• Edge: Version 90 or higher
• Internet connection: Minimum 2 Mbps for optimal experience

Mobile Application:

• Android: Version 8.0 (API level 26) or higher
• iOS: Version 12.0 or higher
• Storage space: Minimum 100 MB available
• RAM: Minimum 2 GB for smooth performance

Recommended Specifications

• High-speed internet: 5+ Mbps for video calls and media uploads
• Updated browser: Latest version for security and compatibility
• Mobile device: Released within last 4 years for optimal performance

Account Access Delivery

Login Credentials

• Username/Email: Provided during registration
• Password: Set by user during account creation
• Two-factor authentication: Optional security enhancement
• Password recovery: Automated system via registered email/phone

Platform Access Points

• Website: Direct browser access via platform URL
• Mobile app: Download links sent via email upon registration
• Progressive web app: Browser-based mobile experience
• Responsive design: Accessible across all device types

4. Service Activation and Delivery Confirmation

Activation Process

Automatic Activation

• Payment verification: Automated through Razorpay payment gateway
• Account creation: Instant upon successful payment processing
• Feature unlocking: Progressive based on subscription tier
• Support team notification: For any activation delays

Manual Verification Steps

• Identity verification: Government ID document review
• Profile approval: Content and photo verification
• Communication enabling: After successful profile verification
• Premium features: Activated based on subscription level

Delivery Confirmation Methods

Digital Receipts

• Payment confirmation: Immediate email with transaction details
• Service activation: Email notification upon feature enablement
• Verification status: Real-time updates on profile verification progress
• Subscription details: Comprehensive service breakdown via email

Platform Notifications

• Dashboard alerts: In-platform notifications for service status
• Mobile push notifications: Real-time updates for mobile app users
• SMS alerts: Critical updates and activation confirmations
• Email summaries: Weekly service status and activity reports

5. Service Delivery Timelines

Standard Delivery Schedule

Immediate Services (0-15 minutes)

• Payment processing and confirmation
• Basic account creation and login access
• Initial profile setup tools
• Platform navigation and basic features

Short-term Services (15 minutes - 5 days)

• Profile verification: 4-5 business days for document review
• Advanced features: Enabled upon verification completion
• Customer support setup: Priority support assignment
• Matchmaking algorithm initialization: Based on profile completion

Medium-term Services (3-7 days)

• Complex verification: Additional documentation review
• Premium matchmaking: Advanced algorithm-based suggestions
• Dedicated support: Personalized customer service assignment
• Enhanced profile visibility: Promoted profile placement

Pre-Launch Phase Delivery

Registration Phase

• Account creation: Immediate upon payment confirmation
• Profile submission access: Available immediately for data entry and document upload
• Limited platform access: Profile creation tools and verification submission only
• Subscription billing: Begins from official platform launch date, not payment date
• Launch notifications: Regular updates on platform development progress

Launch Activation

• Full service delivery: Begins on official platform launch date
• Matchmaking access: Browse and contact other verified members
• Communication features: Complete messaging and contact sharing capabilities
• Subscription period start: Official billing cycle begins from launch date
• Early advantage: Pre-submitted profiles appear first in matching algorithms

6. Customer Support for Service Delivery

Support Channels

Primary Contact Methods

Email Support: support@lakshminarayanvivah.com

• Response time: Within 24 hours
• Available: 24/7 for submission
• Use for: Account issues, verification problems, general queries

Phone Support: +91-9130535350

• Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
• Response time: Immediate during business hours
• Use for: Urgent technical issues, payment problems

Specialized Support

Technical Issues:

• Platform access problems
• Account activation delays
• Payment processing failures
• Mobile app installation issues

Verification Support:

• Document submission guidance
• Profile approval process (4-5 business days)
• Identity verification assistance
• Additional documentation requirements

Escalation Process

Level 1: Standard Support

• Response time: Within 24 hours
• Resolution target: 2-3 business days
• Scope: Common issues and standard requests

Level 2: Technical Escalation

• Escalation criteria: Unresolved technical issues after 48 hours
• Response time: Within 12 hours
• Resolution target: 1-2 business days
• Authority: Senior technical team

Level 3: Management Review

• Escalation criteria: Service delivery failures affecting core functionality
• Response time: Within 6 hours
• Resolution authority: Management team
• Compensation consideration: Service credits or enhanced features

7. Contact Information

Service Delivery Support

General Inquiries:
Email: support@lakshminarayanvivah.com
Phone: +91-9130535350
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Technical Support

Platform Access Issues:
Email: support@lakshminarayanvivah.com
Priority Support: Available for premium subscribers
Response Time: Within 12 hours for technical issues

Escalation Contacts

Grievance Officer: Chinmay A.
Email: support@lakshminarayanvivah.com
Escalation: For unresolved service delivery issues

Emergency Support

Critical Issues: support@lakshminarayanvivah.com
Payment Problems: Include transaction ID and details
Account Security: Immediate assistance for compromised accounts

Acknowledgment and User Responsibilities

User Agreement

By subscribing to Lakshminarayan Vivah services, you acknowledge:

• Digital nature: Understanding that all services are delivered electronically
• Technical requirements: Responsibility for meeting minimum system specifications
• Service limitations: Acceptance of inherent digital service dependencies
• Support cooperation: Commitment to work with our team for issue resolution

User Responsibilities

Technical Compliance

• System maintenance: Keeping devices and browsers updated
• Security measures: Protecting account credentials and personal information
• Network connectivity: Ensuring stable internet connection for service access
• Prompt reporting: Immediate notification of service delivery issues

Service Utilization

• Policy compliance: Adherence to all platform terms and conditions
• Respectful communication: Professional interaction with support team and other members
• Accurate information: Providing correct details for service delivery and support
• Timely responses: Cooperating with verification and support processes