Terms and Conditions

Lakshminarayan Vivah Sanstha

Effective Date: June 22, 2025

Introduction

Welcome to Lakshminarayan Vivah Sanstha ("Lakshminarayan," "we," "us," or "our"). These Terms and Conditions, Privacy Policy, Shipping Policy, and Refund Policy ("Terms", "Policy") govern your access to and use of the Lakshminarayan Vivah Sanstha platform, including our website, mobile applications, and related services (collectively, the "Service").

By registering for an account, accessing, or using the Service, you ("User," "you," or "your", "subscriber", "member") agree to be bound by these Terms, Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree to these Terms and Policy, you may not access or use the Service.

Lakshminarayan Vivah Sanstha is a matrimonial platform exclusively for the Marathi-speaking community worldwide. Our mission is to provide a trusted, premium, and authentic matchmaking service for individuals seeking marriage partners within the Marathi community.

1. Eligibility

To register and use the Service, you must meet the following criteria:

Age Requirements

• Legal marriage age: You must be 18 years or older (for all genders) as per the Prohibition of Child Marriage (Amendment) Act, 2021
• Mental capacity: You must be legally competent to enter into matrimonial arrangements
• Legal eligibility: You must be legally eligible to marry under the laws of your jurisdiction

Community Requirements

• Marathi community: This Service is exclusively for individuals who are part of or identify with the Marathi-speaking community worldwide
• Matrimonial intent: You must be genuinely seeking marriage and not using the platform for casual dating or other purposes
• Cultural respect: You must respect Marathi cultural values and community traditions

Legal and Personal Requirements

• Accurate information: You must provide accurate, complete, and truthful information during registration
• Legal compliance: You must not be prohibited from using the Service under the laws of India or any other applicable jurisdiction
• Single status: You must be legally single, divorced, widowed, or legally separated and eligible to remarry
• Consent for profiles: Profiles can be created for self, siblings, children, or parents, but only with full informed consent of the person concerned

2. Account Registration and Verification

Registration Process

To create an account, you agree to the following:

Required Documentation

• Government-issued ID: Valid Aadhaar, passport, driver's license, or other government-issued identification
• Additional documents: We reserve the right to request additional documents for enhanced verification
• Educational certificates: Optional but recommended for profile credibility
• Professional verification: Optional employment or business verification documents

Information Accuracy

• Complete information: All submitted information, including personal details and marital status, must be accurate, current, and complete
• Regular updates: You must update your account information promptly when changes occur (marital status, contact details, employment, etc.)
• Profile maintenance: You are responsible for keeping your profile information current and truthful

Verification Timeline and Process

• Initial review: 24-48 hours for document submission acknowledgment
• Verification completion: 4-5 business days for standard document verification
• Complex cases: Up to 7 business days for additional documentation requirements
• Notification: Email and SMS confirmation upon successful verification
• Account activation: Full platform access only after successful identity verification

3. User Conduct and Community Standards

Acceptable Use

You agree to use the Service responsibly and in good faith, adhering to the following guidelines:

Primary Purpose

• Matrimonial intent: Use the Service solely for seeking a marriage partner
• Authentic profiles: Provide truthful and accurate information in all profile sections
• Genuine interactions: Engage with other members with sincere matrimonial intentions
• Cultural respect: Honor Marathi community values and traditions in all interactions

Profile Standards

• Truthful information: Accurate disclosure of age, marital status, education, occupation, and personal preferences
• Current photos: Recent, authentic photographs that accurately represent your appearance
• Appropriate content: Professional, respectful images and descriptions
• Marital status accuracy: Current legal marital status (single, divorced, widowed, legally separated)

Prohibited Conduct

The following behaviors are strictly prohibited and may result in account suspension or termination:

Harassment and Abuse

• No harassment: Stalking, persistent unwanted contact, or threatening behavior
• No abuse: Verbal, emotional, or any form of abusive conduct
• No discrimination: Based on caste, sub-community, economic status, or physical appearance
• No intimidation: Threatening, coercive, or manipulative behavior

False Information and Impersonation

• No false identities: Impersonating others or creating fake profiles
• No misrepresentation: False claims about identity, background, intentions, or circumstances
• No fake documents: Submitting fraudulent verification documents
• No stolen content: Using others' photographs or personal information

4. Platform Features and Subscription Services

Service Delivery Phases

Pre-Launch Phase

Limited Access Period:

• Profile creation: Immediate access to create and complete your matrimonial profile
• Document submission: Ability to submit verification documents for processing
• Platform preparation: Time to perfect your profile before full platform launch
• No matchmaking access: Cannot browse other profiles or initiate contact during this phase
• Subscription billing: Billing cycle begins from official platform launch date, not payment date

Post-Launch Phase

Full Service Access:

• Complete matchmaking: Browse verified member profiles based on preferences
• Communication features: Send messages, express interest, and share contact information
• Advanced search: Detailed filtering and matching based on comprehensive criteria
• Premium features: Enhanced visibility, priority placement, and advanced tools

Subscription Tiers and Features

Premium Membership (Paid)

• Unlimited messaging: Direct communication with all verified members
• Contact sharing: Exchange phone numbers and email addresses with mutual consent
• Advanced profile search: Access comprehensive member database with detailed filtering
• Custom search filters: Filter by education, occupation, location, age, and other preferences
• Profile analytics: Insights into profile views and interaction statistics
• Premium support: Priority customer service and dedicated assistance

5. Verification Limitations

Identity Verification Scope

• Government ID only: We verify identity using government-issued documents submitted by users
• No background checks: We do not conduct criminal history, financial, employment, or educational background verification
• User responsibility: Members are solely responsible for verifying all claims made by other users beyond identity confirmation
• Limited assurance: "ID Verified" badge confirms only that submitted government ID appears authentic and matches the profile

Information Accuracy Disclaimer

• User-provided data: All profile information beyond identity verification depends entirely on user honesty
• No fact-checking: We do not independently verify educational qualifications, employment status, income, family background, or personal claims
• Strong recommendation: Users should conduct thorough independent verification of all claims before making matrimonial commitments
• Identity only: Our verification process confirms only that the user is who they claim to be based on government documentation

6. Liability Limitations and Disclaimers

Service Availability and Performance

• No warranties: The Service is provided "as is" and "as available" without warranties of any kind
• Best efforts: We strive for optimal performance but cannot guarantee uninterrupted service
• Technical limitations: Platform subject to inherent limitations of internet-based services
• Continuous improvement: Ongoing efforts to enhance reliability and user experience

Matchmaking Disclaimers

• No guarantees: We do not guarantee that you will find a suitable match or that marriages will occur
• User responsibility: Success depends on user participation, honesty, and compatibility
• Matching algorithms: Our tools suggest potential matches based on provided criteria
• No marriage promises: Platform facilitates introductions but cannot ensure relationship outcomes

Limitation of Damages

• Financial limitation: Our total liability limited to the amount paid by you in the 12 months preceding the claim
• Excluded damages: No liability for indirect, incidental, special, consequential, or punitive damages
• Business losses: Not responsible for loss of profits, data, goodwill, or business opportunities
• Personal damages: No liability for emotional distress, reputational harm, or personal injury

7. Contact Information

General Contact Information

Lakshminarayan Vivah Sanstha
Business Address: Nityanand Niwas, Kothrud, Pune 411052, India
Registered Address: G 15 Shriram Chambers, Margao, Goa, India

Primary Contact:
Email: support@lakshminarayanvivah.com
Phone: +91-9130535350
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Legal and Compliance

Grievance Officer: Chinmay A. - support@lakshminarayanvivah.com
Policy questions: Clarification on Terms, Privacy Policy, and platform rules
Dispute resolution: Formal complaints and dispute resolution requests
Legal notices: Official legal communication and regulatory correspondence

Acknowledgment and Acceptance

By creating an account, accessing, or using the Lakshminarayan Vivah Service, you acknowledge that you have:

Understanding and Agreement

• Read completely: Thoroughly reviewed these Terms and Conditions
• Understood obligations: Clearly understand your rights and responsibilities
• Legal capacity: Have the legal authority to enter into this agreement
• Voluntary acceptance: Freely chosen to accept these terms without coercion

Legal Commitment

• Binding agreement: These Terms constitute a legally binding agreement
• Ongoing obligation: Terms remain in effect throughout your use of the Service
• Update acknowledgment: Responsibility to review and accept future updates
• Dispute resolution: Agreement to dispute resolution procedures outlined herein